Terms & Conditions
Terms & Conditions
Welcome to Zivora. By accessing and using our website, you agree to the following Terms & Conditions. Please read them carefully before placing an order.
1. General
This website is operated by Zivora. Throughout the site, the terms “we”, “us” and “our” refer to Zivora. We reserve the right to update or modify these Terms & Conditions at any time without prior notice.
2. Products and Services
We make every effort to display our products, images, descriptions and prices accurately. However, minor differences in product appearance may occur due to photography, lighting or screen settings.
Product availability is subject to stock. We reserve the right to discontinue or modify any product without prior notice.
3. Pricing
All product prices displayed on our website are in Indian Rupees (INR) and are subject to change without prior notice.
The price applicable at the time of placing the order will be charged to the customer.
4. Orders
After placing an order, you will receive an order confirmation through the contact details provided by you.
We reserve the right to cancel or refuse an order in certain situations, including incorrect pricing, product unavailability, incomplete customer information or suspected fraudulent activity.
5. Payment
We accept payments through the payment methods and payment gateway available on our website.
All online payments are processed through secure payment service providers. We do not store your complete debit card, credit card, UPI or banking details.
6. Shipping and Delivery
Orders are processed and shipped according to our Shipping Policy.
Delivery times may vary depending on the delivery location, courier service and other circumstances beyond our control.
For complete shipping information, please refer to our Shipping Policy.
7. Returns and Refunds
Returns and refunds are subject to our Return & Refund Policy.
Please review our Return & Refund Policy before placing an order.
8. Cancellation
Order cancellation may be possible before the order has been processed or shipped. Once an order has been shipped, cancellation may not be possible.
For cancellation requests, please contact us as soon as possible through our Contact Us page.
9. Customer Information
Customers are responsible for providing accurate and complete information, including name, mobile number, email address and shipping address.
Zivora will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
10. Website Usage
You agree not to misuse this website, attempt unauthorized access, interfere with website functionality or use the website for any unlawful purpose.
11. Intellectual Property
All content available on this website, including text, images, logos, graphics and product information, is the property of Zivora or its respective owners and may not be copied, reproduced or used without permission.
12. Limitation of Liability
Zivora shall not be liable for delays, interruptions or losses caused by circumstances beyond our reasonable control, including courier delays, natural events, technical failures or other unforeseen circumstances.
13. Privacy
Your personal information is handled according to our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use and protect your information.
14. Contact Us
If you have any questions regarding these Terms & Conditions, orders or our services, please contact us through our Contact Us page.
Product Colour & Appearance Disclaimer
“Product colours, appearance, and design may vary slightly from the images shown on our website due to lighting, photography, screen settings, or minor variations between batches. Such minor variations do not necessarily mean the product is defective. However, if the product received is significantly different from the description or images, customers may contact us for assistance in accordance with our Return and Refund Policy.”
15. Changes to Terms & Conditions
We reserve the right to update these Terms & Conditions from time to time. Any changes will be posted on this page.
Last Updated: 7 October 2026