Refund Policy

Refund Policy – Zivora

At Zivora, we aim to provide quality products and a smooth shopping experience.

1. Eligibility for Refund

A customer may request a refund if:

The product received is damaged or defective.

The wrong product has been delivered.

The order cannot be fulfilled by Zivora.

The product is eligible for return as per our Return Policy.

2. Refund Process

Customers can contact us through our Contact Us page with their order number and details of the issue. After verification and approval, the refund will be initiated.

3. Refund Method

For online payments, the refund will be processed through the original payment method/source account used for the transaction. 

4. Refund Time

After the refund is initiated, it may take 5–21 business days to reflect in the customer's bank account, depending on the bank/payment provider. 

5. Failed Transactions

If the customer's payment is debited but the transaction fails, the amount will be refunded according to the payment gateway/bank's refund process.

6. Refund Exclusions

Refunds may not be provided for products that have been used, damaged after delivery, or returned without meeting the applicable return conditions.

7. Contact Us

For refund-related queries, customers can contact us through our Contact Us page.

Zivora

Email: museeb8@gmail.com

Phone: 9850111237