Shipping Policy

Shipping Policy


At Zivora, we aim to process and deliver your orders safely and on time across India.


1. Order Processing


Orders are generally processed within 1–2 business days after successful order confirmation.


Orders placed on weekends or public holidays may be processed on the next business day.


2. Shipping Coverage


We currently provide delivery across most serviceable locations in India.


Delivery availability may depend on the courier service and the customer's PIN code.


3. Delivery Time


Estimated delivery time is generally 3–7 business days after the order has been shipped.


Delivery times may vary depending on the destination, courier service, weather conditions, public holidays and other circumstances beyond our control.


4. Shipping Charges


Shipping charges, if applicable, will be displayed during checkout before the order is placed.


Free shipping may be offered on selected orders or when the order value meets the applicable minimum order value displayed on our website.


5. Order Tracking


Once your order has been shipped, tracking information may be provided through the contact details submitted while placing the order.


6. Delivery Delays


Although we aim to deliver orders within the estimated timeframe, delays may occur due to courier issues, incorrect address or contact information, weather conditions, public holidays, high order volumes or other circumstances beyond our control.


7. Incorrect or Incomplete Address


Customers are responsible for providing a complete and accurate shipping address and contact number.


Zivora will not be responsible for delivery delays or failed delivery caused by incorrect or incomplete information provided by the customer.


8. Damaged Package


If your package appears damaged at the time of delivery, please contact us as soon as possible through our Contact Us page.


Where applicable, customers may be requested to provide photographs or other information to help us investigate the issue.


9. Undelivered or Returned Orders


If an order is returned to us because of an incorrect address, repeated failed delivery attempts or refusal to accept the package, additional shipping or re-delivery charges may apply where applicable.


10. Contact Us


For questions regarding shipping or delivery, please contact us through our Contact Us page.


Last Updated: 7 October 2026